Frequently Asked Questions
Everything you need to know about shopping at COCO by Zara Shahjahan
What is the standard delivery time for orders?
For domestic orders within Pakistan, delivery typically takes 3-5 working days. International shipping varies by location but generally arrives within 7-10 working days after dispatch.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as all major credit and debit cards (Visa, Mastercard) and bank transfers for both local and international customers.
What is your return and exchange policy?
Unused and unwashed items with original tags can be exchanged within 7 days of delivery if there is a manufacturing defect or an incorrect size was sent. Please note that sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship COCO by Zara Shahjahan collections globally. Shipping costs are calculated at checkout based on the destination and the weight of the package.
How do I ensure I select the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between our contemporary 'COCO' line and traditional collections.